Customers as Advocates

Are your customers your advocates? Are they satisfied, or are they loyal? In this episode of Business is ART, Jon uses Jeffrey Gitomer's book "Customer Satisfaction is Worthless - Customer Loyalty is Priceless" to point out several ways to create customers that would rather fight than switch to your competitors.

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Business is ARTJon UmsteadGitomer, Jefferey Gitomer, Customer Satisfaction, Customer Loyalty, Business, Customer, ClientComment